No problem

You know that thing that happens when you inconvenience another person, but you say, convincingly, “I am very sorry” and the person replies, “No problem”?

Nine times out of 10, I am willing to bet there was a problem.

But that was before you said you were sorry.

Your concern, your apology, your humanity - it helped make a connection, built a game of understanding and turned a no into a yes.